City Couriers
Management and planning
City Couriers, established in 1988, is a dynamic company committed to giving total satisfaction to all your distribution
and transport needs. We ensure that your merchandise is monitored whilst in our care and that vehicles adhere to
their route frequencies and delivery times.
Our documentation systems ensure a high level of control and with our high-tech systems and operations planning your cargo arrives at its destination on time, in immaculate condition. Management control has been setup through a national network of cost and branch control process, which include management accounting, stringent internal and external audits and weekly management meetings.
Security
As City Couriers distributes many high risk commodities i.e. retail clothing, footwear, linen, home items and electronic equipment, City Couriers has a National Security Manager and Claims Manager.
- City Couriers Claims Division, which is situated at Head Office, is continually working on preventative security measures and any exceptions that arise during the course of distribution. They work in association with claims controllers at every depot.
- Undercover agents are employed on a full-time basis to highlight any problem situations.
- Polygraph testing utilised.
- We employ the Matrix and Netstar Recovery systems and have maintained 100% recovery success rate for the last 5 years in the instance of Hijackings.